Email support@tayloredlabs.com and include your store's .myshopify.com domain and, for a specific product, its SKU or title. We reply within one business day.
When exactly does an alert go out? When a variant that was sold out becomes buyable on your Online Store again: the product is active and published, the variant does not continue selling when out of stock, and its available quantity is above zero at a location that fulfils online orders. Restocked waits ten minutes so a brief flicker sends nothing, then checks the stock again live at the moment it sends.
Why is there no button on one of my products? Either the variant is set to continue selling when out of stock (so it is never sold out), or the product is not published to the Online Store. Both are settings in your Shopify admin.
Does Restocked change my theme? No. The button is a theme app block you add in the theme editor. Restocked never writes to theme files and never changes prices or checkout.
Who owns the subscriber list? You do. Every sign-up is listed in the app, exportable as CSV on every plan, and created as a customer in your Shopify admin with the marketing consent the shopper gave.
I uninstalled the app. What happens to my data? Sessions are removed immediately and everything else, including subscribers, is deleted 48 hours later unless you reinstall in between.